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Published on 07 Jul 2017

APP 112.BE

The main advantage of this app is that you don't have to memorise these emergency numbers, so you can't forget them either if you are panicked. Just click on the icon for the fire department, ambulance or police, depending on the help you need.

Of course, the emergency call centres can also be reached via landlines or mobile phones.

  • Location: with this app, emergency call centres can find you more easily. When you are in a remote area, in the middle of a forest or on a complicated network of motorways, it is often difficult to give your exact location. The app sends your location to the emergency call centre as soon as you call and then sends an update of your location every 30 seconds. This app can save a lot of time. If you have phoned the emergency call centre and then become unresponsive, the emergency call centre will ring your smartphone to make it easier for the emergency services to find and help you.
  • Chat function: Deaf, hard of hearing and speech-impaired people can simply indicate in this app that they are unable to make a phone call. They can then communicate with the emergency call centre via messages.

If you are not deaf, hard of hearing or speech impaired, the emergency call centre will only exceptionally activate the chat function if the operator cannot understand the caller. This may be the case, for example, if the background noise is too loud or if the caller does not speak any of the national languages or English. Messages in another language are automatically translated for the operator and vice versa. However, sending messages takes more time, and the operator cannot provide resuscitation instructions as easily if needed.

  • Additional information: The registration in the app has even more advantages than those mentioned above. For example, you can pass on certain medical information, such as heart problems, allergies (to medication), epilepsy, diabetes, etc. The operator already has this information before you say anything and can pass it on to the emergency services when they arrive.


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